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Delivery

Free Delivery

The vast majority of the products we sell qualify for free delivery.

We offer free delivery on all products over £45. Products under £45 carry a standard delivery charge of £6.95 which is added at the checkout.

Delivery times

Delivery times are stated on product pages and are for guideline purposes only.  Because of the wide range of products we sell and their variations available, most products are ordered directly from the factory and sent direct to you. 

For a lot of our products we rely on projected delivery times given to us by manufacturers. If the manfacturer gives a projected delivery date longer than that shown on the page then we will let you know straight away.  It must be stressed that whilst we do our absolute best to ensure that you receive your products as soon as possible, we cannot be held responsible for manufacturer delays.

Please bear in mind that delivery times can often be affected by holiday periods such as Christmas and New Year.

Delivery methods

Small packages and boxes weighing up to 20kg are usually sent via UPS or DPD. Tracking numbers are passed on to you as soon as they are available. Packages will always require a signature on delivery.

Larger orders such as toilets and baths are sent on a pallet. Please note that pallet delivery companies usually state that deliveries are kerbside only so make sure you have the means available to unwrap the pallet and move the product to its desired location. The driver will usually get the pallet as close to the property as possible using a pump truck.

If your order contains both large and small items then the whole order will usually be sent in one consignment and smaller items will be added to the pallet.

Transport Damage

In the event of transport damage, the customer will support "Alluring Bathrooms" to the best of his/her ability if claims are filed with the relevant shipping company or shipping insurer.

 

Upon delivery please examine packaging carefully. Should there be damage to the packaging please make a note to this effect on the delivery paperwork and ask for a receipt from the delivery driver. Packaging materials must be saved.

 

If there is no discernible damage to the packaging but the product is damaged this must be reported to Alluring Bathrooms within 5 days.